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Frequently Asked Questions
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En Espaņol |
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Competitive Rates
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Choose one of the FAQ topics below. If you
have a question that is not in this section, please
contact us.
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What do I need to open an account? |
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You will need a valid drivers license and your Social Security card.
If you do not have your Social Security card but know your Social
Security number, a second form of ID (such as an insurance card)
with your name will suffice. Refer to the
Services section of our Web site for minimum balance
requirements.
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How do I get a debit card? |
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To order a debit card, you must complete an
application. Applications are available in our Customer Service
department. |
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What do I do if my debit card is lost
or stolen? |
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If your debit card is lost or stolen,
contact the bank immediately at (903) 572-1776. A Customer Service
Representative will cancel your card and issue a new card and PIN.
If you need to cancel your card outside of normal banking hours,
call (800) 523-4175. The next business day, contact the bank so we
can monitor your account for fraudulent transactions. |
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What do I do if I forgot my debit
card PIN? |
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For security reasons, bank personnel do not
know customer PINs. However, if you forget your PIN, call our
Customer Service department at (903) 572-1776, and a representative
can assist you. A new PIN will be confidentially mailed to you. |
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How do I place a stop payment on a
check or draft? |
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You may stop payment on a check or ACH
draft by calling our Bookkeeping department at (903) 572-1776.
Please have available the check number and amount. For an ACH draft,
have available the vendor’s name and amount. Stop payments remain
active for six months. |
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How do I start/stop a draft? |
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The draft must be initiated and stopped
from the originating institution. If you would like to transfer
funds from American National Bank to another financial institution,
please visit the bank during lobby hours to complete an
authorization form. If you would like another bank to draft funds
out of your account held at American National Bank, you must
complete an authorization form at the other financial institution. |
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How do I order checks? |
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You may order checks by calling our
Customer Service department at (903) 572-1776. Please have available
your account number and the next starting check number. |
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How do I get an Online Banking
Account? |
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Online banking is a free service and
available on all accounts. Call us at (903) 572-1776 or visit our
Customer Service department during banking hours to obtain an
application. |
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Can I pay my bills online? |
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Yes, American National Bank offers online
bill pay. You must first establish an online banking account, then
complete the online form to set-up bill pay. Visit the bank during
lobby hours to complete an online banking application. |
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What do I do if I forgot my online
banking login ID? |
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The default customer ID for online banking
is the account holder’s Social Security number, and the initial
password is the last six digits of owner’s Social Security number.
After your initial log-in to online banking, you will be prompted to
change your password. If you can’t remember what your new password
is, please call our Customer Service department at (903) 572-1776,
and a representative will reset it. |
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Do you offer telephone banking? |
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Yes, American National Bank does offer
telephone banking. TeleBank’s phone number is (903) 575-1776. The
default customer ID for TeleBank is the account holder’s Social
Security number, and the initial password is the last six digits of
owner’s Social Security number. After your initial log-in to
TeleBank, you will be prompted to change your password. If you can’t
remember what your new password is, please call our Bookkeeping
department at (903) 572-1776, and a representative will reset it. |
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How do I change my address? |
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For security reasons, we cannot accept
address changes online or over the phone. You must come to the bank
to complete a change of address forms. Forms are available in our
Bookkeeping department. |
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Where are you located? |
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American National Bank is located at 301
South Madison Avenue in Mount Pleasant, Texas, conveniently located
one block south of the Post Office at the intersection of Madison
Avenue and Arkansas Street. Drive-up banking lanes are on the
northeast side of the bank with entry from Arkansas Street. Our ATM
is located in the far left (Commercial) lane of the drive-up
facility. |
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What are your hours of operation? |
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The bank lobby is open Monday – Thursday
from 9:00 a.m. – 3:00 p.m. and on Fridays from 9:00 a.m. – 6:00 p.m.
The drive-in lanes are open Monday – Friday from 7:30 a.m. – 6:00
p.m. and on Saturdays from 9:00 a.m. – 1:00 p.m.
Additionally, American National Bank offers 24-hour telephone
banking, accessible by calling (903) 575-1776. |
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